Cancellation and Refund policy for 1-4 days tours

• All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
• Cancellations received 15 days (or more) of departure will incur a penalty of 10% per person.
• Cancellations received within 14 days of departure will incur a penalty of 25% per person.
• Cancellations received within 7 days of departure will incur a penalty of 50% per person.
• Cancellations received within 3 days of departure will incur a penalty of 100% per person.
• Unused features are non-refundable. No shows forfeit entire payment.
• Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
• There is 6% handling fee add-on to the above penalties.

Cancellation and Refund policy for tours last 5 or more days

• All purchases are subject to re-confirmation within one business day after purchase, customers will be fully refunded if the orders cannot be confirmed.
• Cancellations received 46 days (or more) of departure will incur a penalty of 10% per person.
• Cancellations received within 45 days of departure will incur a penalty of 25% per person.
• Cancellations received within 20 days of departure will incur a penalty of 50% per person.
• Cancellations received within 7 days of departure will incur a penalty of 100% per person.
• Unused features are non-refundable. No shows forfeit entire payment.
• Trips require a minimum number of participants to avoid cancellation. We reserve the right to cancel a schedule trip to fully refund affected customers although tour companies will make every efforts to maintain the normal operation.
• There is 6% handling fee add-on to the above penalties.

Refund Procedure

Customers requesting a refund are required to mail/ WhatsApp their formal letters with a detail explanation to:

OuraTravel.com
Attn: Guest Relations
31/6, Kadewatta,
Denipitiya, Weligama.
Sri Lanka.

Phone: +94 76 173 1708

Your refund request will be answered and processed promptly. If you do not receive the reply within one business day, please call the office immediately. We will not be responsible if email, mail or fax fail to reach us.

NOTE: We cannot grant refunds more than 30 days after completion of tour.